Support Basics & Contact

 
The Purchasing Process: Go here for a complete description of the purchasing process, from clicking the purchase button to verifying the product has been added to your shopping cart.

Download Instructions: If you run into problems related to downloading titles and extracting your MP3 tracks, please read our detailed Download Instructions. You will probably find a solution there. Note that your download links will expire after 72 hours (3 days).

Apple Mobile Device Warning: For security reasons, Apple does not allow zipped files and other media to be downloaded to iPhones and iPads via their Safari internet browser. Please download to a laptop or other computer where there are no download restrictions.

About Our MP3s: Go here for information about our MP3s and why we use a bitrate of 256 kbps.

About FLAC: Go here for information about FLAC as a download option for audiophile experts.

What To Do With MP3s: If you are confused about what to do with your downloaded MP3s, go here for some suggestions, but note that it is your personal responsibility to learn how to use your MP3s.

Our Privacy Policy: We do not store or share your credit card information; all orders are processed via a secure and encrypted connection through our credit card payment gateway or through Paypal. Note too that if you sign up for our free newsletter, we will not share your e-mail address with anyone.

Our Refund Policy: In general, we do not offer refunds if you have successfully downloaded your purchased titles (you can insure their quality beforehand by listening to the free track samples on each product’s page). However, if you encounter problems where you feel a refund is appropriate, please contact us using the form below. If your complaint is valid, we will promptly refund the amount of your purchase to your credit card account.

Contact Form: In the event that you cannot solve the problem yourself, or if you would like to contact us about licensing our recordings for personal or commercial purposes, please use the contact form below:

Comments or questions are welcome.

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